If you held active Custody Cover for any of the custodians below at the time withdrawals were halted and plan to file a claim in February, you will need to verify that you own the account associated with your upcoming claim.
The verification process will be conducted off-chain: you will send your uncensored account statements and any other supporting evidence (e.g., support emails with your name, withdrawal requests confirmed by email, etc.) or, if you’re filing a claim for FTX International or FTX US and need to confirm proof of loss evidence, the correspondence you receive from Kroll to claims@nexusmutual.io.
This information will not be made public and will be used only to compare that the owner of the custodial account is the same individual/entity that is KYC’d as a Nexus Mutual member.
Once this has been completed, the Account Ownership Verified column in the Google Sheet that tracks claims for each event will be updated to a Yes for verified accounts.
Since the first claims filing event will start in three weeks, we wanted to give all members ample time to verify ownership of their accounts ahead of claims filing.
The Custody Cover wording states that a covered member must be a user of the designated custodian.
User means a customer of the Designated Custodian’s services who relies on the safekeeping of private keys to cryptocurrency assets.
And section 1.2 of the cover wording states that a covered member must be a user who held active cover at the time withdrawals were first halted.
In order to prevent any fraudulent claims and preserve members’ privacy, the mutual will verify account ownership through an off-chain process. At the time claims can be filed, censored account statements and other proof of loss can be provided without revealing any personal information to all members.
If you have any questions, please contact the claims@nexusmutual.io address or reach out on the Nexus Mutual Discord in the Custodial account ownership discussion in the DAO forums channel.
